We want you to feel completely happy with your purchase from Essen Pure Oils. If for any reason you’re not satisfied, we’ve kept our return process simple and stress-free.

Return Timeline

You can request a return or exchange within 7 days of receiving your order.

Conditions for Returns

To be eligible, please make sure:

• The product is unused, unopened, and in its original packaging.
  

• The item is in the same condition as when you received it.
  

• Proof of purchase (like order number or receipt) is provided.

Exchange

If you’d like to swap for another product, we’ll happily arrange that once we receive your return.

Refunds

For returns, your refund will be processed after the product is checked. Depending on your payment method, it may take 7 working days for the amount to reflect in your account.

Non-Returnable Items

For hygiene and safety reasons, products that have been opened or used cannot be returned.

We’re always here to help! If you're unsure about anything, just reach out to our support team and we’ll guide you through the process.

Because your trust matters most.